1. Information We Collect

We collect only the information you voluntarily provide through our Contact Us form, including:

• Name
• Email address
• Phone number (if provided)
• Company or organisation (optional)
• Message or enquiry content

We may also automatically collect limited technical information, such as your IP address, browser type, device information, and pages visited, using cookies and analytics tools to improve the Website experience.

2. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide the services or information you request.
• Communicate with you regarding your message or inquiry.
• Analyse and improve Website performance and user experience.
• Fulfil our legal obligations under applicable UAE laws.

We do not use your personal data for any purpose unrelated to these core activities.

3. Legal Basis for Processing

We process personal data based on:

• Your consent, provided when you submit the Contact Us form.
• Our legitimate interest in responding to inquiries and maintaining communications.
• Compliance with applicable UAE laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Analyse traffic and Website usage.
• Improve Website performance and user experience.
• Remember your preferences.

You may disable cookies through your browser settings, but some Website features may not function properly if cookies are blocked.

5. Data Sharing

We do not sell or rent your personal data. Personal information may be shared only with:

• Trusted third-party service providers supporting Website operations (e.g., form hosting, email delivery).
• Legal authorities, if required by law or to protect our rights.

Third-party providers are required to safeguard your data and use it only for the services they provide to us.

6. Data Retention

We retain personal information only as long as necessary to:

• Respond to your inquiry.
• Comply with legal obligations.
• Resolve disputes or enforce our agreements.

After this period, personal data is securely deleted or anonymised.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

8. Data Breach Notification

In the event of a personal data breach that may affect you, we will notify you promptly in accordance with UAE law and take appropriate measures to mitigate any potential impact.

9. Cross-Border Data Transfers

If your data is processed or stored outside the UAE (for example, by cloud providers), we ensure that appropriate safeguards are in place to comply with the UAE PDPL and protect your personal information.

10. Your Rights

Under the UAE PDPL, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent to processing where consent is the legal basis.

To exercise your rights, please contact us using the details below.

11. Children’s Privacy

The Website is not intended for individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our Website with the effective date. Continued use of the Website after changes constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of UAE courts.

14. Contact Information

If you have questions or concerns regarding this Privacy Policy, or to exercise your data rights, please contact us:

ecap

Email: info@teamecap.com

Phone: +971 (0)4 242 1000